Introduction
Truline General Contracting LLC (“Truline,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. By using our website or services, you agree to this Policy.
Information We Collect
- Contact details (name, phone, email, address) when you request an estimate, schedule service, or contact us.
- Project information (service location, photos you share, and notes related to your roofing project).
- Payment information when you pay for services (processed securely by our payment partners).
- Website usage (IP address, pages viewed, device/browser) collected via cookies/analytics to improve our site.
- Communications (emails, calls, texts) related to your requests and our work together.
How We Use Information
- Provide quotes, schedule visits, perform roofing services, and manage your project.
- Respond to questions and send service updates, invoices, and appointment reminders.
- Improve our website, services, and customer experience.
- Process payments and prevent fraud or misuse.
- Comply with legal, tax, and safety obligations.
Text Messages (SMS)
With your consent, we may send texts for scheduling, updates, or limited promotions. Message frequency varies; message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP or emailing admin@truline.org.
Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (e.g., payment processors, scheduling/communication tools, cloud hosting) who use it only to perform services for us and are obligated to protect it.
- Legal or safety reasons if required by law or to protect rights, property, or safety.
- Business transfers (e.g., merger or asset sale), where the recipient will honor this Policy.
Cookies and Analytics
We use cookies and similar tools to run our site and understand usage (including Google Analytics). You can adjust your browser settings to block or delete cookies; some features may not work without them. To learn how Google uses data, visit Google’s partner sites policy. You can opt out of Google Analytics with the Google Analytics Opt-out Add-on.
Your Choices
- Update/Access: Contact us to review or correct your information.
- Email opt-out: Use the unsubscribe link in marketing emails.
- Text opt-out: Reply STOP to any text or email us.
- Cookies: Manage cookies in your browser settings.
Data Security & Retention
We use reasonable safeguards to protect personal information. No method is 100% secure, but we work to keep your data safe. We keep information only as long as needed for the purposes above and to meet legal requirements, then delete or de-identify it.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has provided personal information, contact us and we will delete it.
State Privacy Rights
Depending on your state, you may have rights to access, correct, or delete personal information. To make a request, contact us using the details below. We will verify and respond as required by law.
Changes to This Policy
We may update this Policy from time to time. We will post the new date at the top. Your continued use of our website or services after changes means you accept the updated Policy.
Contact Us
Truline General Contracting LLC
2357 Harper Rd, Beckley, WV 25801
Phone: (304) 894-4642
Email: admin@truline.org